LEGAL / PRIVACY

Privacy Policy

This policy explains what information PagePith handles, why we use it, and the choices available to you.

1. Scope

This Privacy Policy applies to PagePith’s website, dashboard, scraping API, monitoring tools, AI support agent, hosted MCP server, and related services (the “Services”). It does not govern a third-party website merely because you ask PagePith to retrieve that website.

DiCarlo Software Solutions LLC, operator of PagePith, is responsible for the personal information described in this policy. If you use the Services for an organization, that organization may separately control information it submits to us. For that customer-submitted information, PagePith generally acts as a processor or service provider under our Data Processing Addendum.

2. Information we collect

Information you provide

  • Account information: name, email address, password credentials, and profile details received when you sign in with Google or GitHub.
  • Billing information: subscription, plan, usage, transaction, customer, and license identifiers. Payment-card details are collected and processed by Stripe or the marketplace where you purchased a license (such as AppSumo); PagePith does not receive your full card number.
  • Service configuration: API-key names and metadata, URLs you submit, monitor names and schedules, callback and webhook URLs, notification email addresses, and webhook signing information.
  • Communications: information you include when you contact us for support, use the AI support agent, make privacy requests, or send other inquiries, including the contents of those conversations and any files you choose to provide.
  • Support-agent context: when a signed-in user visits the dashboard, we provide the support agent with the user’s account identifier, name, email address, current plan, and current dashboard page so it can recognize the user and give relevant support. We do not include payment details or other sensitive information in this context.

Content processed through the Services

When you request a scrape, we process the submitted URL and the content returned by the target website, including page titles, HTML, Markdown, metadata, and retrieval details. Service-generated results may be retained temporarily for up to seven days. Monitoring stores page snapshots, change summaries, check history, and delivery status; historical monitoring records are generally pruned after 30 days, while the current baseline is retained while the monitor exists.

Target pages may contain personal information about third parties. You are responsible for ensuring that you have a lawful basis to submit those URLs and use the returned content. Please do not use PagePith to process sensitive or regulated personal information.

Information collected automatically

  • Device and network data: IP address, browser and device details, timestamps, referring pages, and similar technical information.
  • Usage and diagnostic data: pages viewed, buttons clicked, API routes, response status, request duration, retrieval tier, usage source, and API-key metadata.
  • Cookies and local storage: session information, authentication state, product analytics identifiers, signup method, and blog attribution data.

3. How we use information

We use information to:

  • provide, monitor, maintain, and troubleshoot the Services;
  • authenticate users, issue API keys, secure accounts, and prevent abuse;
  • measure usage, apply credits and rate limits, process billing, and administer subscriptions;
  • send requested service messages, monitoring alerts, and webhook callbacks;
  • understand product use and improve features, reliability, and documentation;
  • operate the AI support agent and respond to support and privacy inquiries; and
  • comply with law, enforce our Terms of Service, and protect users, PagePith, and others.

Where data-protection law requires a legal basis, we process information as needed to perform our contract with you, comply with legal obligations, pursue legitimate interests such as securing and improving the Services, or based on consent where we specifically request it.

4. How we disclose information

We may disclose information to the following categories of recipients:

  • Infrastructure providers that host the application, databases, queues, temporary storage, logs, and network services.
  • Product providers, including Stripe for billing, PostHog for analytics, Sentry for error monitoring, and Resend for email delivery.
  • AI and support providers that operate the support agent and its infrastructure and AI models. They may receive account context, technical data, and the messages and files you choose to submit in a chat.
  • Authentication providers, such as Google or GitHub, when you choose social sign-in.
  • Destinations you direct, including callback URLs, monitoring webhooks, and notification addresses.
  • Professional advisers and authorities when reasonably necessary to comply with law, protect rights and safety, or establish and defend legal claims.
  • Transaction participants in connection with financing, due diligence, a merger, acquisition, reorganization, or sale of assets.

We do not sell personal information or share it for cross-context behavioral advertising. We do not use submitted page content to advertise to you.

Our production service providers, purposes, and primary processing locations are listed on the Subprocessor List.

5. Cookies, support, and analytics

PagePith uses essential cookies and similar browser storage for authentication, security, and privacy preferences. Optional PostHog analytics and Google Ads conversion measurement remain off unless you accept analytics. If accepted, these services help us understand visits, product events, and whether an advertising visit resulted in a subscription. You can reject or later withdraw analytics consent without losing access to the Services.

With your functional consent, the AI support agent loads on PagePith pages and may use browser storage to maintain the chat session and remember support-widget preferences. On authenticated dashboard pages, it receives the limited account context described in Section 2. You can decline or withdraw functional consent without losing access to the Services, but the support agent will not be available. Chat data is used to provide support, not for cross-context behavioral advertising.

PagePith does not currently respond to the older “Do Not Track” signal. We honor legally applicable browser-based opt-out signals for sale or sharing; PagePith does not sell or share personal information for cross-context behavioral advertising. You can use at any time.

6. Retention

We retain account and billing records while your account is active and afterward as needed for legitimate business, tax, accounting, dispute-resolution, security, and legal purposes. Service-generated results may be retained for up to seven days. Monitoring history is generally kept for 30 days, and deleting a monitor deletes its associated channels, snapshots, checks, events, and delivery records from active systems.

Support conversations and their associated account context are retained for as long as reasonably needed to respond to the conversation, administer and secure support, resolve disputes, and meet legal obligations. You may request deletion using the contact method in Section 9, subject to information we are permitted or required to retain.

Logs, backups, analytics records, and records needed to prevent fraud or comply with law may follow different retention schedules. We delete or de-identify information when it is no longer reasonably needed for the purposes described here.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. For example, webhook signing secrets are encrypted in storage and API keys are intended to be treated as credentials. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Keep your credentials confidential and contact support@pagepith.com if you believe your account or API key has been compromised.

8. International data transfers

PagePith and its providers may process information in the United States and other countries whose privacy laws may differ from those where you live. Where required, we use recognized safeguards for international transfers, including the European Commission’s Standard Contractual Clauses as described in our DPA.

9. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information; object to or restrict certain processing; withdraw consent; or appeal a decision about a request. You may also have the right to complain to your local data-protection authority. We will not discriminate against you for exercising an applicable privacy right.

To make a request, email support@pagepith.com. Tell us what you are requesting and the email address associated with your account. We may need to verify your identity or authority before acting. Authorized agents may submit a request where permitted by law, subject to appropriate verification. We aim to respond within one month under the GDPR or 45 days under the CCPA, subject to lawful extensions.

10. California privacy notice

During the preceding 12 months, PagePith may have collected the following CCPA categories: identifiers; customer records and commercial information; internet or electronic-network activity; approximate geolocation derived from IP address; and professional information a user provides. Sources include you, your organization, your device, social-login providers, target websites you select, and service providers. We use and disclose these categories for the business purposes in Sections 3 and 4.

PagePith does not sell personal information, share it for cross-context behavioral advertising, or use or disclose sensitive personal information for purposes requiring a right to limit under the CCPA. California residents may request access, correction, deletion, or portability and may exercise applicable opt-out rights without discrimination by using the contact method in Section 9.

11. Children

The Services are intended for business and developer use and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact us so we can take appropriate action.

12. Changes to this policy

We may update this Privacy Policy as our practices or legal obligations change. We will post the revised policy here and update the date above. If a change is material, we will provide additional notice where required.

13. Contact us

For questions or requests concerning this policy or PagePith’s privacy practices, contact support@pagepith.com.

DiCarlo Software Solutions LLC
425 W Colonial Dr Ste 101 Orlando, FL 32801